HEALTHCARE OPERATIONS INTELLIGENCE
Operational intelligence for people who run practices.
Not people who study them.
This is not a blog. Every piece here is specific, sourced, and written to be useful to a practice owner or administrator on a Tuesday morning between patients. No thought leadership. No trend reports. No content that could have been written by someone who has never been inside a practice.
The ZenT delivers one post per week to your inbox. The archive lives here.
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The ZenT
The Work Doesn't Come With a Job Title.
Every issue takes one familiar healthcare fight, traces it back to where the problem actually begins, and shows what should happen next.
If you've worked in healthcare, chances are you've been hired, helped hire someone, or been the one doing the hiring. But healthcare organizations and practices change, and the roles they need should change right along with them.
So why are we still pulling out old job descriptions, checking the same boxes, and looking for someone who resembles the last person in the position? What if the smarter move is to bring in experienced leadership temporarily, figure out what the organization actually needs today, and then decide who to hire permanently?
Instead, we can spend months recruiting for yesterday's job while today's problems keep getting more expensive.
In Spill No. 6 of The ZenT, I'm asking whether we're hiring for the work that needs to be done or simply replacing the person who used to do it.
The ZenT
Every issue takes one familiar healthcare fight, traces it back to where the problem actually begins, and shows what should happen next. Written by Allison Muhl, Founder Zentara Group
THE ZENT
Get the next post before it hits the archive.
Every practice is telling you something. The clues are usually scattered across schedules, charts, claims, staff workarounds, patient behavior, and numbers that do not quite make sense.
The ZenT is where I connect those clues. I take one familiar piece of healthcare, look at what it reveals about the bigger operation, and say the part most people are thinking but not saying.
Some weeks it will confirm what you already suspected. Other weeks it may change what you look at next.
A new Spill arrives every week. Subscribe to get it first or explore the archive below.