HEALTHCARE OPERATIONS INTELLIGENCE
Operational intelligence for people who run practices.
Not people who study them.
This is not a blog. Every piece here is specific, sourced, and written to be useful to a practice owner or administrator on a Tuesday morning between patients. No thought leadership. No trend reports. No content that could have been written by someone who has never been inside a practice.
The ZenT delivers one post per week to your inbox. The archive lives here.
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The ZenT
Scam. Spam. Damn It. Why Did I Answer?
Every issue takes one familiar healthcare fight, traces it back to where the problem actually begins, and shows what should happen next.
A caller knew the physician’s NPI, medical license number, and just enough truth to make an outrageous story feel possible. I was in the office when it happened.
Read what made him hesitate, what happened after he hung up, and why I created the Stop the Scam Crib Card for providers and practice leaders.
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THE ZENT
Get the next post before it hits the archive.
Every practice is telling you something. The clues are usually scattered across schedules, charts, claims, staff workarounds, patient behavior, and numbers that do not quite make sense.
The ZenT is where I connect those clues. I take one familiar piece of healthcare, look at what it reveals about the bigger operation, and say the part most people are thinking but not saying.
Some weeks it will confirm what you already suspected. Other weeks it may change what you look at next.
A new Spill arrives every week. Subscribe to get it first or explore the archive below.