THE ZENTARA ENGAGEMENT MODEL
One problem at a time.
Real deliverables.
No reports that sit on a shelf.
Every engagement with Zentara is designed to produce something the practice can use starting on day one. Whether it is a scored audit, a rebuilt workflow, or a complete operational overhaul — the deliverable is always the same: a functioning system, not a recommendation.
01
Diagnose
Zentara identifies the highest-cost operational gap through your actual data. Not assumptions. Not industry benchmarks. Your numbers, your payer mix, your workflows.
02
Rebuild
Zentara builds the actual systems: SOPs, redesigned workflows, staff training guides, and governance policies. Not a description of what the system should look like. The system itself.
03
Hold
Zentara stays in the engagement until the change holds. Not until the report is delivered. Until the staff is running it, the process is consistent, and the results are measurable.
START HERE
Three entry points.
Each one stands completely on its own.
RE-ALIGN
The Practice Reality Check
A forensic review of your practice from the outside the way a patient, a referral partner, and a prospective hire would see it. Then I go inside and look at what is actually happening. Most practices are running two completely different versions of themselves without knowing it. What they say they do and what they actually do are not the same. What they promise and what a patient experiences are not the same. The Reality Check finds every place those two things do not match and levels them out.
What you get: Forensic external and internal review. Written realignment map showing exactly where the gaps are and what closes them. 30-minute working call to walk through findings and next steps together.
For practice owners who have moved past wondering if something is wrong and want to know specifically what and in what order to address it.
$397
/ Remote
/
$597
/ In-Person — Local Las Vegas Only
Onsite includes a patient-experience walkthrough and direct observation of the practice in operation. Up to 90 minutes. Las Vegas metro travel included.
STAY ALIGNED
The Staff-Proof Operations Kit
A complete SOP library built for small to mid-size practices. Covers every role and every core process that collapses when someone key walks out the door. Designed so a new hire reaches functional competency in 2 weeks instead of 2 months.
What you get: 12+ SOP templates across all core practice functions. Role-by-role onboarding checklists. Prior auth tracking log. Denial management log. New hire 30-60-90 day roadmap. Staff training checklist for each SOP.
For any practice that has lost a key person and absorbed the aftermath. Any administrator tired of onboarding from scratch every 8 months.
$297
/ $447 with Loom video orientation
RECLAIM
The Revenue Recovery Session
A 90-minute working session where Allison reviews your practice's revenue data before the call and tells you exactly what is broken, what is causing it, and what to fix first. Not a discovery call. Not a pitch. A working session.
What you get: Pre-call intake and data review. Live diagnosis specific to your practice. Written 3-step action plan delivered within 24 hours. Session recorded and delivered.
For practice owners who have moved past wondering if something is wrong and want to know specifically what and in what order to address it.
$497
Introductory price. 90 minutes. Your numbers.
DEEPER ENGAGEMENT
For practices ready to fix the whole thing,
not just the loudest part.
SPRINT — 30-DAY ENGAGEMENT
Fix the Flow: Operational Sprint
A 30-day rebuild of the single highest-cost operational gap in your practice. Not a report. Rebuilt workflows, documented SOPs, and trained staff. Starting the week the engagement ends.
What you get: Current state process map. Redesigned workflow with full SOP documentation. Staff training guide. 30-day implementation checklist with ownership assignments. One 30-day check-in call.
Four sprint types: Prior auth workflow rebuild. Denial prevention system. Documentation burden reduction. Scheduling and capacity restructure.
For Revenue Recovery Session clients who want to go from diagnosis to fix. Sold after the session, not cold.
$3,500 - $7,500
Prior auth at lower end. Scheduling restructure at upper end.
FLAGSHIP — 90-DAY ENGAGEMENT
The Zentara Transformation Program
A 90-day end-to-end operational overhaul for practices with multiple simultaneous failures and the urgency to fix them comprehensively. Not a sprint focused on one gap. A full rebuild across RCM, workflow, staffing systems, and patient throughput.
What you get: Week 1 onsite discovery. Weekly 90-minute sessions weeks 2 through 12. Full operational audit with baseline metrics. Redesigned workflows across all core processes. Complete staff SOP library. RCM optimization plan. 90-day outcomes dashboard. Six-month post-engagement check-in.
For practices generating $1M to $10M+ in revenue. Sold to Fix the Flow clients who want to continue. Not cold-pitched.
$18,000 - $45,000
ADVISORY — ONGOING PARTNERSHIP
Zentara Operations Retainer
Zentara functions as your outsourced VP of Operations on an ongoing basis. Two monthly strategy sessions. Monthly metrics review. Unlimited async access. Quarterly deep-dive call. Annual operational audit. Problems identified before they cost money.
What you get: Two 60-minute monthly sessions. Monthly metrics dashboard tracking denial rate, days in A/R, scheduling utilization, and staff performance. Unlimited async questions answered within 24 hours. Priority access for urgent issues. Annual full operational audit from year 2 onward.
For Transformation Program clients who do not want to lose the infrastructure they just built. Multi-site groups scaling. Practices approaching a PE conversation. Not cold-sold under any circumstances.
$2,500 - $6,000/month
3-month minimum.
Not sure which engagement is right?
Start with the diagnostic.
The Practice Leak Report scores your practice across 6 categories and tells you exactly where to start. 30 minutes. $97. The results will make the right next step obvious.